It's called In Route Assistance. Lobstermobster, April 22, 2022 in Princess Cruises. My guess is that Delta changed the times and thats what you were seeing before the ezair department even had a chance to change flights for you. Our flights for our May cruise changed on the United website in February. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. Good job Delta! You may call us toll-free at 800-545-0008. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: When it comes to exploring legendary destinations around the world, youve always chosen Princess Cruises for its service and dedication. Three phone calls and nearly 4 hours invested and our entire party is rebooked on Air Canada with appropriate flight times. Is there a different number to call once your out of the US? Lesson learned - you gotta really push back! Air Canada has changed one of the flight times 3 times. 800-545-0008-stateside 661-284-4410 outside US I pulled these numbers off internet I just talked to Princess & verified those numbers. I had to check to make sure I hadnt posted this in my sleep! I would love some advice and for someone to tell me this will all be ok!! Just wondering if ez air has a special contact number, or do you just call the 1-800 princess number and wait on hold forever (like I have been doing!). Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. They were of absolutely no help. Thanks for posting those numbers. Get personalizedsuggestions based on when and where you sail. Tom AF-1 12.4k March 4, 2007 Cincinnati. eZAir: Service Information - Princess Cruises princess was no help the princess app still had the old flight on it.I called united and they got it changed for me. If your flight is cancelled or you have a last minute emergency,how would you get through to them? Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. After 3 hours on the phone with AA finally got a flight a day early that was workable. I used to love EZAir but not anymore. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Yes, to change one way you have to change both. I flew early to wait for the ship. Have you tried calling the airline directly? I just ticketed yesterday, got my seats, and ready to go. They are both correct. Posted July 10, 2013. Payment is due immediately upon time of air booking. It definitely has not been ticketed and I will probably try one more time to contact them before I turn it over to our TA to resolve. This type of last-minute problem is the very reason we always book a room in the departure city for the day before. Princess EZair (For North America Only) On select voyages Princess EZair will be the only way to book cruiseline air. Crew Appreciation. #1. What a huge hassle. If you leave next Monday then your flight should be ticketed. You can now review up-to-the-minute flight schedules, with competitive, real-time airfare pricing and inventory for only those flights that complement your cruise. Log in to view and manage all your bookings Log In If you would like to create an account, register here. Air payment is due on the date of the final cruise payment not at the time of air booking. trbarton, January 21, 2019 in Princess Cruises. 1No charge penalty until 45 days prior to departure for Flexible fares only. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step on board. Plus, you'll find a host of other exciting benefits: Princess MedallionClass FAQ. Ezair phone number - Princess Cruises - Cruise Critic Community Once you have clicked the Princess EZair . They will put you on hold while they call the EZ Air folks. They were able to make it work. I suspect that a lot of what @CineGraphicsays could very well be the case. 5 a.m. - 8 p.m. Pacific Time, Monday through Friday, and 5 a.m. - 5 p.m. Pacific Time, Saturday and Sunday. no cash back). So it appears to be resolved but not without considerable effort, time and refusal to be put off by the first four people we spoke to. Flights That Fit Your Cruise Get personalized suggestions based on when and where you sail. Its so expensive now. But Delta never told me, I found out myself after their latest ridiculous flight change. You will also lose any seat selections you originally made in both directions, even if the flight to Southampton is the same. Outside of the United States and Canada you may reach us at 661-284-4410.. It took EzAir a couple of days to say there was a itinerary change. The Princess agent did some checking and said that they hadn't gotten the change and would send a notice when the fixed it. I have never been able to call them directly. 1. Fees apply within 45 days. #3. So I went to our reservation today and when looking at info on our flights booked with EZ Air for our cruise departing next Monday, I kept getting an error message stating our flights had changed and we would be notified. Princess EZair - Princess Cruises - Cruise Critic Community Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. Does anyone know the number for EZ Air that you call if you have any problems? Common Questions and Topics. I need answers - we leave in 9 days!!! EZair --- a warning - Princess Cruises - Cruise Critic Community Click here to reload the page in order to enable certain features. And I really wanted to get to Guernsey.). Our representatives will record your new flight information into your booking record.". This special number is operational only in the United States and Canada. Announcing Our 2023 Cruisers' Choice Award Winners! Took a very long call to Delta, but finally got rebooked on the route I had previously booked in November. And this is through the enroute number, the one that's supposed to help if my flight is delayed or canceled or I miss a connection. Customer Service Email - Princess Cruises - Cruise Critic Community . Their price is lower than the airlines,that's why I am asking. From 330 days up to 4 days before departure subject to availability, Competitive and updated in real-time based on current airline inventory. Contact Us - Princess Cruises Contact Us Plan a Cruise Find Cruises & Cruisetours Cruise Deals Learn About Cruising Cruise with Confidence New to Cruising Why Princess? When they finally answer the phone the rep will then play "telephone" with you going back and forth and taking way too long to fix a simple problem. Click here to reload the page in order to enable certain features. Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. It seriously shouldn't be this difficult. Air charges are non-refundable (e.g. I want to change my return flight, but cant figure out how to do it online( I want to keep our flight to Southampton). Best time to dial 2pm. If you have a lot of Air Miles, Aeroplan, Expedia Rewards or other travel points, you may want to use them to book your flights. Average wait. Plus, you'll find a host of other exciting benefits: The new Princess Plane Sailing program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. We had our flights booked to a time that was not allowable for the cruiselines and my travel agent was very instrumental in getting the flights fixed for the original price we booked. 19952023, The Independent Traveler, Inc. Today, I contacted Princess Ez-air (option #4) and James . Luckily I check with the airline app for the latest flight time. And sure enough the times have changed and we are now scheduled to arrive 3 hours after the ship leaves!!! I just talked to Princess & verified those numbers. Air2Sea / Flights by Celebrity vs Princess EZAir -- It's not even a Plus, book flights now with no amount due until cruise final payment. But when I clicked the view eticket button it had an eticket error. Payment is due immediately upon time of air booking. In the case of a flight cancellation, it depends on how close to flight date the cancellation occurs. Announcing Our 2023 Cruisers' Choice Award Winners! I'm not sure whats up with Princess these days. While creating a booking you will be able to view available air schedules by clicking on the Princess EZair button from the Pricing Detail screen. Should I Book Airfare on My Own or Through the Cruise Line's Air/Sea EZ Air not so easy. - Princess Cruises - Cruise Critic Community So far they have been changed (by Delta) to departing at 6am (on day of disembarkation, had to call and get that fixed), then to 7pm, and now recently 5pm. Its called In Route Assistance. Restricted fares are non-refundable and must be paid in full at the time of booking. This is a dedicated phone number, not the Princess contract number. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. We decided to use EZair because of the discount Princess was offering on flights. Now, let Princess take care of all your travel arrangements, so your peace-of-mind can start before you even step onboard. I did talk to them when 700 flights were canceled by One World due to a staff scheduling error. Access Your Booking Without Registering Access your cruise without logging on Required First Name Last Name * Date of Birth Booking Number Manage Booking Already Registered? One of my trips to FLL from LAX via ATL was cancelled because of weather and ATL airport was closed. Had booked a 3 hour nonstop thru EZair that AA cancelled and AA rebooked me on a 10hr 2 stops with plane changes. Restricted. My pleasure; add them to speed dial for your cruise; I already have on my iphone, You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Then after pushing her further she said to call the main Princess number. Air add-on available as early as 18 months before sailing, From 320 days up to 4 days before departure air available via tool, At time of booking unless outside of 320 days, Competitive and updated in real-time based on current airline inventory, No fee up to 54 days prior to departure. Plus, you'll find a host of other exciting benefits: The new Princess EZair Program offers two distinct pricing options, each with specific features and benefits depending on your travel needs. EZ Air Phone Number - Princess Cruises - Cruise Critic Community 0. EZAir used to be easy and reliable. So after reading your post, I decided to go for it and got on chat with Delta. It's called In Route Assistance.. Ive been on the phone with Princess for the past two hours trying to get answers but all they will say is we have submitted a form to the air department. I have never been able to call them directly. You can book EZAir flights yourself and have 24 hours from booking to cancel even restricted fares. Fees apply within 45 days. December 20, 2010. If your flight is cancelled or you. Fees apply within 54 days, Cancellation fees may be up to the full value of the ticket, Same date as cruise final payment date. These fares are typically higher than Restricted fares, but include the following added benefits: Restricted fares:Our Restricted fares will typically be lower than our Flexible fares, with the following terms: Once you experience a cruise vacation with Princess, youll realize that there is no better way to explore legendary destinations around the world. I tell you how it works and why it is a great servic. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. Access fares lower than most public prices. I went to the Delta site to check to see if I could get better seats (DH and I were not sitting together and would like to be). She said one minute then said it would fix itself eventually. It seems as though Princess has no say or control over EZAir. Have a plan for another Delta flight that will work, or one on another carrier since the delay is presumably greater than four hours. In our case, Princess hasnt updated there flight schedule with the airline schedule. Oddly the YVR to CMH flight showed as sold out even though each leg had seats available. You can do it online. The OceanReady Process. We booked EZair as we got in on the free gratuities and free air deal. 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. You can't use travel points to purchase your flights. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. I demanded a supervisor and am still holding. Question - should I care that Princess hasnt notify me? Their entire suggestion was to try to find a flight from SFO to Heathrow and if worse came to worse I would wind up joining in Cobh(that means that I would spend a fewdays in London which would have been OK but I would have missed Saint Peter Port. Captain's Circle Loyalty Tiers Cruise Advice Top 10 New Cruiser FAQ Cruise Destinations Destinations Overview Alaska Asia Australia & New Zealand California & Pacific Coast CruiseHealth FAQ. Factors taken into account in determining the appropriateness of a port of call include, but are not limited to: No change penalty until 45 days prior to departure for Flexible fares only. They will put you on hold while they call the EZ Air folks. healthworker, January 26, 2020 in Princess Cruises. Paid with final balance, Immediately at time of air booking with credit card, Peace of mind that your cruise holiday package is covered and in the event of disruption we will work to assist you, No fee up to 54 days prior to departure, guests will only pay for additional flight costs. Ive tried it; thats why I was hoping someone had a direct number. Then search the flights and if you find the combination you are looking for,you will see the option to select it which in turn will cancel your originally chosen flights. They are both correct. Airlines are cancelling flights like never before. This is what travel insurance is for. It could be the airline not informing Princess. To learn more, contact us or see your Travel Advisor. I check other private website for air flights and they are the same as Princess schedule. Powered by Invision Community. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. Our new Princess Plane Sailing program is an innovative service designed to seamlessly coordinate your air travel with your cruise itinerary. It also offers Late Arrival Protection something not offered by other major air booking websites. After 3 hours on the phone with AA finally got a flight a day early that was workable. Since often posts are about problems with services I thought I would post about when it worked well. 3 hours and 2 very nice and helpful agents later they have changed our flights at no additional cost back to essentially what we booked last October. Until they straighten out their internal messes I'm not going to book anything more through them. Two weeks ago I had a flight on AA changed 48hrs before the flight. Powered by Invision Community. Contact Us: Princess Cruises And to top it off, now they have reinstated the original 1pm flight we wanted, the one that they cancelled! Air payment is due on the date of the final cruise payment not at the time of air booking. Seat assignments are not guaranteed and are subject to change without notice due to schedule changes, equipment changes or other unforeseen circumstances. I do not believe you can contact Princess EZAir directly. Our En Route Desk provides 24/7 support to ensure your air travel is as worry-free as your cruise. These calls will be routed to our customer service centers in Australia or the United Kingdom, subject to the time of call. This is just what I needed. There *used* to be a direct line you could callbut I think that was maybe 5 years ago. I just discovered this isnt Princess fault. EZ Air Phone Number - Princess Cruises - Cruise Critic Community First off, "EZAir" fails to live up to that name in one gigantic way -- You cannot book a flight for your cabin and another linked cabin at the same time!!!! We are onboard the Regal Princess and today visited Messina and Taormina on the island of Sicily, Italy while on our two week Mediterranean Cruise. Dress Code and What to Pack for a Cruise. Login : Cruise Personalizer : Princess Cruises OH-Go Reds #6 After having spent hours on hold to solve other problems that Princess created already this year I said that I'm very disappointed in Princess customer service and she apologized but then said there was no way for me to contact them directly. Licensing Information: It has worked for me 100% of the time. Thank you very much. An airline credit memo will be recorded minus applicable fees. Thanks for the info @Lobstermobster I had booked our flight for our upcoming Alaskan cruise for the same day and my gut told me to change it to the day before..sure glad I did after reading your post . What a concept, customer service actually doing their job! Gosh! To learn more, see your travel agent or call 0344 338 8663. Not EZAir but 6 months ago we booked 1pm flights out of Vancouver to fly home in May. We will now be paying for a flight we will not be. Both of those numbers areen-route numbers one calls when they are having issues heading to a cruise. Thanks for posting those numbers. Call 1800-PRINCESS and ask the rep. By I tested this out this morning with other ticket agency and they show the same as Princess. ? Something happened to me . Always have to go through a CSR, and even then they relayed everything and never let me talk to that department. Contact Us: Princess Cruises Contact Us Customer Support and Information Live Support & Info Bookings and general support Australia: 132488or 1300 551 853 Bookings and general support New Zealand: 0800 780 717 General Support: 0344 338 8663 Monday - Friday: 8:00am - 8:00pm Saturday: 9:00am - 5:00pm Sunday: 10:00am - 4:00pm Cancellations will incur a 100% cancellation fee.. Air payment is due on the date of the final cruise payment not at the time of air booking. Getting flight quotes or booking flights is easy, but if you need help contact us or your Travel Advisor. Not that unusual especially now. Powered by Invision Community. Air charges are fully refundable until 45 days prior to departure. Anyone else been through this - what should I expect that Princess will do? 19952023, The Independent Traveler, Inc. Special Event: Q&A with Rudi Schreiner, President, Co-Founder & Co-Owner - AmaWaterways River Cruises, Q&A with Avoya Travel: Learn How to Turn Your Passion into Success by Becoming an Independent Travel Advisor. On occasion they have made drastic changes such as this against one of my reservationsbut I guess I've been lucky and I've always been able to make adjustments through their medallion support line. You should always check with the airline directly for any changes. Air charges are fully refundable until 45 days prior to departure. If there aren't options on Delta then I call Princess because they may have to book with a different airline instead. Guests who book air travel through Princess Cruises will be automatically enrolled in the Princess Late Arrival Protection program. Princess EZair is quick, easy and a worry-free way to book air, featuring low prices with flexible fares that can be changed up to 45 days prior to departure with no fee. Princess EZair offers real-time, competitively-priced flights that are customized to when and where you sail. 24844 Avenue Rockefeller, Valencia, CA 91355-3467. I wish I had something helpful, but all I have is a lot of sympathy and hope that they'll take care of you can sort it all out. Tips on EzAir? - Princess Cruises - Cruise Critic Community Was not going to get to FLL to embark. Do I have to change both? Call-back available YES. That's a mess. Posted October 6, 2018. If youre ticketed and paid, this is all on the operating airline. I've read all the horror stories, but out flight is only 1-1/2 hours. Announcing Our 2023 Cruisers' Choice Award Winners! Call delta. In our case, Princess hasnt updated there flight schedule with the airline schedule. PRINCESS EZAIR WARNING EARLY TICKETING IS CONSIDERED A FLIGHT CHANGE HUGE FEES 5,546 views Jun 8, 2022 389 Dislike Share Save Let's Go! 3,000+ Club. By And I really wanted to get to Guernsey.). I recently used EZair for a Alaska cruise and land tour. Does anyone have the phone number for EZ air should you need to contact them while your traveling in case you need their help? Does anyone know the number for EZ Air that you call if you have any problems? They are both correct. Flexible fares:Flexible fares are designed for those guests who have less certainty in their travel plans and want the freedom to cancel their flight arrangements easily. Flights changed with Princess EZ Air - Princess Cruises - Cruise Critic Call center hours 24 hours, 7 days. You will be able to leave a comment after signing in, Copyright 19952023 The Independent Traveler, Inc. Arriving the day before takes a lot of the stress away and we don't need to worry about weather or equipment trouble diverting out flights. If the flights have been paid for by Princess- I always call Delta. Should I be buying my own air at this point? Book flights, excursions, spa appointments, and more! At this point, this flight is no different than any other ticket that you purchased on your own. If the flight is more than 24 hours away then you will most likely be rebooked by the airline or EZAir, last minute cancellations or emergencies you are provided an enroute delay number to call in your travel documents/travel Summary. By Powered by Invision Community. If, on the day of travel, guests miss or will miss their original port of embarkation due to airline delay or an airline service disruption, such as flight cancelation or flight re-routes, Princess will work with the airlines to find a reasonable alternative to provide flights to the next appropriate port at no additional air cost to the guest.
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