ADDITIONAL TERMS. If you are still unable to view them you would need to uninstall and reinstall the AXS app and then log back in and they should be there. Holder must possess a ticket to enter the property or venue listed on the ticket. Yes, police can investigate missing parcels. *Sometimes, shippers restrict change delivery options based on package contents. With Delivery Intercept you can: Have packages returned to you; redirect packages to another address; reschedule delivery to another day; have packages held for pickup by the recipient; cancel or change an intercept request before we complete the intercept. Most likely, the sender will be able to provide you with information on where the package should be delivered, such as the correct address or persons name. Any restrictions on transfer or resale will be communicated to you (e.g. I do see that your refund was approved and processed on 4/18/23. The responsibility for a package being delivered to the wrong address depends if the address is incorrect or not. ***Premium members get two free confirmed 2-hour delivery window requests per year. If the package has already been sent, unfortunately it is not possible to change the address and the sender will need to make arrangements for the package to be returned and re-sent to a different address. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). I am sorry that your package was received with the wristbands missing it is truly unfortunate. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. Some shippers restrict the ability to change your delivery. We notice that your web browser is out-of-date. Thank you for contacting AXS. UPS will typically hold a package for five business days. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. I use the AXS app to buy 1 ticket for the ********* game on 7/4/2023, I try multiple times because I was getting an error after serval attempts it let me enter my card and name info after submitting for payment I gave me an other error. Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Terms and conditions of sites linked to by or from the Service may vary by site. 3. You can get monitor and take more control of your shipments with our easy-to-use online tools and resources. Event date, time, talent, participants and rosters are subject to change without notice. There are no suggested results at this time. I discussed with AXS customer service about the refund issue, but they turned down the request and kept asking me to resell this ticket to others. in the event description page, in pop-up boxes, or in an email). Refunds are not offered if you are unable to access an online event due to lack of bandwidth, incompatible equipment or software, or any other reason. For more information, visit Data Security Page, FedEx customer service: Welcome to the FAQ Hub, You can get monitor and take more control of your, Customer Support Frequently Asked Questions | FedEx, Shipping | FedEx - Frequently Asked Questions, Enter your tracking number or reference number., Enter edits to your delivery address and click, Enter your contact information, in case we need to reach out to you, then click. To reroute a package, you need the tracking number and the address to which you want the package delivered.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_4',156,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-medrectangle-4','ezslot_5',156,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-medrectangle-4-0_1');.medrectangle-4-multi-156{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. If any Holder does not comply with any laws, mandates, health orders or directives, promoter or venue terms, conditions or rules, then the promoter or venue operator may refuse admission or require any Holder to leave the venue and you/Holder will not be entitled to a refund. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. Yes, it is possible to reroute a UPS package. AXS was solely the method of delivery in this matter. All applicable fees and charges will be disclosed prior to completion of your purchase. On the third delivery attempt, the driver will leave a Delivery Change Request form at the address. Thank you for contacting AXS. I am disabled veteran and 70 years old and want to have the tickets to donate or sell before hand as I am stressed from the lack of support from AXS. We do not guarantee that any online event will be available in any particular format or that an event will be compatible with any specific system, application, or device. PROMOTION RESTRICTIONS. I will not be using either Stubhub or AXS ever again. Required fields are marked *. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. Dont see what youre looking for? ATTENDEE PROMISE & HEALTH ACKNOWLEDGEMENT: You agree to follow event policies (including health and safety policies) and posted instructions while at the event. To access our helpline services, current customers must provide specific personally identifiable information that matches the current information in the account. Thanks for signing up for the event guide! UPS Express Critical and freight shipments are not eligible for this service. I missed the delivery of my package and got a notice instead. BBB Business Profiles may not be reproduced for sales or promotional purposes. International Association of Better Business Bureaus. By entering the venue/event, you voluntarily assume all risks related to exposure to COVID-19 and confirm that you will adhere to local quarantine requirements and public health guidelines, including but not limited to the CDC quarantine guidelines available at https://www.cdc.gov/coronavirus/2019-ncov/if-you-are-sick/quarantine.html. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. AXS or the Client may send a summary of your purchase to the email address you provided to our Service. (United States) Need a username? After spending a couple of hours taking this issue up with AXS, I am told "We do not send out empty boxes" and that the best they can do for me is have me pick up my replacement wristband at will-call. You also understand that you must comply with all laws, mandates, health orders and directives applicable to the event you attend. Why? You will then be asked to provide the address you want the package to be delivered to. 6 Reply noturavgscientist 24 days ago That works thank you!! Delivery change requested refers to a request from a customer to change the details of their delivery. Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Sign up now. We will notify you by email if this box office collection is required. All photography, filming and other recordings of the event are PROHIBITED. I have spent the last six weeks trying to receive just an approximate date. AXS provides technology platforms to its clients such as entertainment venues, promoters, and sports teams (our Clients) to list, sell, issue and deliver tickets to events using AXS powered websites and mobile applications (the Service). Unfortunately this decision was not made by AXS, as AXS is solely a ticket Vendor. Youll only be charged if your intercept request is completed. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. With UPS Delivery Intercept, you can conveniently request delivery changes for packages you sent, prior to the first delivery attempt. During the event, strobe or theatrical lighting may be used. If you purchase tickets to an online event, we do not guarantee that your device or network will have the necessary bandwidth or capabilities to stream the event at a suitable speed, and you bear all risk with regard to such transmission. Latecomers may be seated at the discretion of Client or venue. Alternatively, you can call UPS customer service at 1-800-742-5877 and request to have your package rerouted. You acknowledge and accept that actual processing time may vary by seconds or in unusual cases, by minutes, from the exact time specified. This happened on 3/19/2023. We reserve the right to increase or decrease these fees at any time without advance notice for future transactions. Changing the address on a UPS package is not something that you can do on your own. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Your email address will not be published. I have just made a simple request. At the time of the sale, you will receive an email confirmation showing your net proceeds from the sale, and information on how the proceeds due to you from any sale transaction will be made available to you. Thank you for contacting AXS. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. I purchased the tickets almost ten months ago for approximately $500. The Service cannot be responsible for transactions that were not completed or for assumptions that a transaction was completed even though you did not receive a confirmation. Skip Send Links Send. United Parcel Service of America, Inc. All rights reserved. Unlawful resale (or attempted resale), counterfeit or copy of tickets is grounds for seizure and cancellation without compensation. AXS holds onto funds from resale of tickets. You are solely responsible for making a purchase, based on the information provided on our Service. By: Author Olin Wade (Remodel or Move Stuff). Explain the situation clearly and that the address listed on the package is incorrect or incomplete. If the driver is unable to deliver to the address, they will attempt to leave the package with a neighbour. Seller fees on the Service may vary. Violation thereof is grounds for revocation, seizure or cancellation without refund. Absolutely ridiculous. Holder agrees not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. Please be advised that all sales are final no refunds or exchanges as per the AXS purchase agreement. For these reasons and others, the tickets and/or parking rights available for a given event can and do change rapidly. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. Please make sure to review the terms and conditions that you will find on these third-party sites. All attendees must conduct themselves properly at an event. We have made changes to our Privacy Policy. Thank you for contacting AXS. E-mail address is required to create an account. By clicking Next, you agree to the AXS.com Terms and Conditions. After upgrading, members can use My Choice to manage these packages. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. If UPS has the wrong address listed on the label, unfortunately this is a problem that must be resolved promptly. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. On the second delivery attempt, the driver will attempt to deliver the package to the exact address. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. Any ticket issued via the Service is a revocable license. Supercharge your business shipping with total visibility and control. On April 6, 2023 (the date of the concert), I received an email from AXS, ****************************** with a re line "Important: Your Tickets for MUSE 4/6/23". They need to release money from resales. I have sent the company numerous emails on an approximate date Id receive the tickets on. It may also include a request for a re-delivery after the initial delivery attempt fails due to a customer issue (such as incorrect address provided). At first, they needed the last 4 digits of the credit card I used. After upgrading, members can use My Choice to manage these packages. You can also use your UPS Delivery Notice number online to request a hold on eligible packages. The extension will grant them an additional two business days to collect their package. By providing payment details and choosing to complete the checkout process on our Service, you are agreeing for us to debit or authorize payment for the transaction via the Payment Method provided. 1. I was told to go to Stubhub even though AXS is the one that conducted a "fraud check" and cancelled the tickets. What are the most common delivery methods? To do so, log into your UPS account, select My Delivery and enter in your new address. Due to the time frame to the tournament, Im requesting a full refund. UPS My Choice offers two levels of membership: Basic (free) or Premium (paid). Thank you for contacting AXS. If neither of these options are feasible, you could try contacting the delivery service, such as USPS or UPS, and request a new shipping label with the correct address. Any personally-identifiable information (including, but not limited to, street address, phone numbers, or email addresses); JavaScript or any other scripting language; If we or our Client revokes any tickets, Primary Ticket and Resale Ticket listings concerning such tickets and related rights (such as parking) will be canceled. In most instances, tickets delivered via mobile delivery to your AXS account will not incur a delivery charge. Holder grants venue permission to utilize their name, image, voice, actions, statements and likeness (collectively, Personage) in any form, format, media, display or other use made of, or at, the event in any medium, whether known or hereinafter created, or context for any purpose, including commercial, without further authorization from or compensation to Holder. Click on Selling Info. If tickets are mailed, they will be sent to the address provided by the purchaser at the time of purchase. AXS is not able to specify the exact date of delivery for each event, so please allow as much time as possible for your tickets to arrive. Footer.languageSelector.ja-jp.region We may also impose fees and charges payable by the buyer, which will be disclosed to the buyer during the purchase process. All ticket prices for events that occur in Canada are stated in Canadian Dollars. And if youre a business owner or high-volume shipper, check out the many benefits of acustomized tracking dashboard. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. . If you attend an event, you, as Holder grant permission to the applicable Client, its related entities, the event, venue and the performing artist, team or other event producer and AXS to use your name, image, likeness, sounds in any audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) for any purpose, in any manner, in any medium now known or hereafter developed, without further authorization from, notice or compensation to, you or anyone acting on your behalf, including for promotional or other purposes. We recommend using one of the following browsers for an optimal website experience. Rent/Renew a PO Box. Service Alert Due to Situation in Ukraine. You may be required to provide a signature in order to return the package. You can redirect a package or make a delivery change when you log in to UPS.com and enable UPS My Choice. The updated address must be within the same country of origin as the original address, and the package must not have left the facility yet in order for the address to be changed. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. 5. Such fees and charges may vary. You may be asked to provide your account information or order details when initiating the chat session, so make sure to have these details ready when contacting the representative. They will then be able to help you route the package in the right direction. . You can find the number on their website under Contact Us. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. Get answers to product and service FAQs quickly, without having to make a call. ****Additional transportation charges may apply if outside original delivery area. They will ask you to return the package to the sender. Please consult the seller fee information found within our Service. However, you should contact the sender and let them know about their mistake so that they can re-route or resend the package to the correct address. Learn more aboutFedEx Delivery Manager. Through the website, log in to your account, locate the package you need to reroute and select "Change Delivery. Please read this Agreement carefully, because it is a contract that affects your legal rights. Information sent to the email address you provide will be deemed to be delivered to you, regardless whether you check your email, provide an incorrect address, or if the message is marked as junk or spam., Assumption of Risk, Waiver & Limitation of Liability. If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Free Boxes. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. 2. If we suspect, in our sole discretion, unauthorized or fraudulent use of a seller or buyers account with us. You can also submit a Help Request Form on their website at www. The tournament is in about four weeks in ********* **. You may also need to contact your shipper, as additional compensation may be offered in some cases. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). I am sorry for the delay in your ticket delivery for2023 PGA Championship, unfortunately the Promoter will not allow tickets to start delivery until next week. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. You should base your purchase decision solely on the information provided. You will also be entering into a separate contract with the buyer, allowing us to transfer your tickets and the corresponding tickets to them. Copyright 1994- If you received a wrong UPS delivery, the best way to report it is to call the UPS customer service team at 1-800-742-5877. I bought the ticket for "NCT DREAM the dream show 2" in *******, ** with $384 on March 10th 2023. Holder hereby forever releases, waives, discharges and agrees not to sue AXS, Client, Anschutz Entertainment Group, Inc., any owner, manager, operator, or sponsor of the venue, any promoter, producer, or sponsors of the event, any leagues, teams, artists, advertisers or suppliers of the event, and their respective parents, subsidiaries, affiliates, owners, members, managers, directors, officers, past and present employees, volunteers, agents, representatives, successors and assigns (collectively, Releasees) for any known or unknown claims, losses, damages, liability, demands or actions incident to entering the venue and/or attending the event, whether such risks and dangers occur before, during, or after the event, including injury or death relating to COVID-19 or any other illness or injury that Holder may sustain while at the venue or related to attending the Event, regardless of whether caused by the negligence or other fault of Releasees or any third party (Claims). Becoming a UPS My Choice member is free and gives you greater control over when and where your shipments will be delivered. This includes having the ability to make adjustments to order delivery speed and method, making arrangements for re-deliveries, and accommodating customer requests for changes in delivery address. This Agreement is incorporated into the Terms of Use and, in addition to the Privacy Policy, the following terms and conditions (this Agreement) apply to all listings and transactions on the Service and sale or use of tickets issued via the Service, whether issued by AXS or Clients. In addition, UPS My Choice members can use the Delivery Planner to request a hold. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. If UPS will not pick up the package, you can drop it at a local UPS store or other shipping facility, with the senders address on the package. If you have an account, log in to UPS.com and open your My Choice dashboard. Police will gather the necessary information and investigate the circumstances of the missing parcel in order to determine if it was stolen, or if it was simply delayed, lost or misdirected. Occasionally, we receive incorrect billing or Payment Method information for an order that can delay processing and delivery. You understand that you must comply with all applicable laws associated with the sale or purchase of tickets or the use of the Service, and for complying with all applicable ticket resale laws. AXS or our Client, as applicable, reserves the right to retain various fees and charges paid by buyers or sellers on our Service, even if an event is canceled and not rescheduled. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. SAFETY AND SECURITY. It is important for businesses to have a process in place to be able to easily handle customer requests for delivery changes as it can be an important part of providing a satisfactory customer service experience. The promoters of the event reserve the right to change ticket prices, event location, restrict selling/transferring and seating assignments based upon supply and demand for the event. **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. Scan the Delivery Notice to track it and find the nearby UPS Access Point location where it was delivered. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. Enter in the correct address, and the package should be redirected to the right location. Hand your package to your friend when it arrives or change your shipping address to theirs (it will still have your name on it though so please alert your friend). How do I make changes to a delivery I have sent? You agree to pay all charges incurred by you or any users of your account and Payment Method at the price(s) in effect when such charges are incurred. Thank you for your time and patience. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. If you elect not to consent to a search, you may be denied entry to the event without refund or other compensation. We recommend using one of the following browsers to access this site. Contact the recipient directly, to see if they can return the package (or at least confirm that they have it). WE ARE NOT RESPONSIBLE FOR ANY ASPECT OF THIRD-PARTY WEB SITES, INCLUDING PURCHASES MADE ON THOSE SITES. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. We make no representations or warranties about the quality of your watching experience or your display. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. If a customer does not complete their purchase, previously locked tickets and/or parking rights are released and made available for purchase. Ticket purchases must be paid in full at the time of purchase, unless a payment plan is offered and entered into at the time of purchase (for example, if a payment plan is offered for season tickets). Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event).
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