That's all they seem to be interested in anyway, instead of having to perform this elaborate waltz with ambiguous forms? Thanks. The question about other countries visited doesnt allow a answer no. still no email. App answered with an error: code PF - 400. What should I do? The next question is Port of Entry. We live on the border and looked forwarded to traveling again in Quebec as we shopped there a lot at one time. How do I change my email address on my Arrivecan. I was just on a Canada/Greenland cruise. Just get rid of this useless reporting requirememt. After filling out my details there and receiving my QR code, the same QR code was available within the app on my iPhone as well. This has always been the case. Now, put your network on 4G e.g. Filling out the form in advance could shave 40 seconds off each interaction at a customs booth, said a news release from Transport Canada. We went to Buffalo last weekend for about 3 hours. All to no avail. Correct e-mail and password entered. https://travel.gc.ca/travel-covid/travel-restrictions/cruise, Click here to reload the page in order to enable certain features, in another country for a cruise that will enter Canada. Comment dois-je procder? But how can you cross now? In the event of a system outage where ArriveCAN becomes unavailable, individuals entering Canada will be allowed to fill out a paper version of the form when they arrive. So what can we do? Enter your device passcode. I have trouble submitting the form (code 5 - 503). The app has sent a receipt for my husband but not for me. The app is frozen. You must also submit a second ArriveCAN submission no more than 72 hours before boarding the cruise. This is ONLY needed if you are cruising. But even if it was Anchorage, the problem persists. I went back and selected it and it submitted fine after. You can also view your E-Receipt in the ArriveCAN mobile app or by signing in online." The customs declaration is likewise Your Canada Border Services Agency Declaration details. this app still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. John Schneider from Cambridge, Ont. Trying to add a traveler and it will load up til 46% consistently, then stops, - Need more instruction around the Add traveler feature, - Could help grouping land border crossings per province, - Border websites must act updated 24/7 on how you need requirements to cross the border, - App only recognizes dates in the future, not in the past, - Forget password option produces a popup that blocks the text field, so you are stuck. Privacy Policy. My account does open but it states that I must be arriving within 72 hours. We planned to leave on 8/31 but it's not looking good at all. Here is how to fix: Follow the ArriveCAN android app crash troubleshooting guide Here . The first part is for everyone coming into Canada by car, train, or plane. Will have to try to uninstall ArriveCan App and start over tomorrow. But in the meantime my app is not working, any way to fix that ? Pressed Reset Password and reset code will be sent to my email. The traveler can complete their post-border reporting by calling 1-833-641-0343 each day during their 14-day quarantine. About: Notice: Starting October 1, 2022, all COVID-19 border requirements, including Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used the first one. I am supposed to go to Canada on Thursday, August 26. . 1:56 Frustrated Regina travellers searching for answers with ArriveCAN app. Both times the "please wait while your ArriveCAN form is submitted" appeared, but then does not submit form, even after 30 minutes. OK, talk me through it, I'm obviously missing something. The agent and I attemped to complete the arrice can app. Sounds like @Bobbiegentryhas a completely different take on it. ET; 8 a.m. to 8 p.m. I completed all details on the app numerous times & I says I have to wait after I uploaded my vaccine info. Individuals who plan on entering Canada must submit this information through the app before they board a flight to Canada. I am fully vaccinated 3 doses and had no symptoms. I had many issues getting my husbands information to download. The ArriveCAN app is about to become optional. I had recieved a code to be shown at boarder security but once completed everything. 19952023, The Independent Traveler, Inc. SECOND ArriveCAN APP Required Before Cruise!!! By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. If you are a ArriveCAN customer and are running into a problem, Justuseapp might not be the fastest and most effective way for you to solve the problem but at least you can warn others off using ArriveCAN. To resolve ArriveCAN network issues, Reset phone network settings: On iphone, Goto "Settings" "General" "Reset" "Reset Network Settings". This applies even if your second ArriveCAN submission is within 72 hours of the first submission. Have tried twice. It will have to be completed after using the submission used for your flight. What do I need to do to correct this? Leaving from Vancouver on Princess May11, cruise to/from Alaska and return to Vancouver on May 25. I supplied all of this in the application. Thanks, My wife an I have crossed the border at the peace bridge two times now .Both times we filled out the arrivecan app an when we came back the border agent told us that every thing was in order and we were good to go. I don't think it's my ability to use the app that's in question, but instead that the app can no longer accommodate the stated requirements. I seem to remember us chatting about another cruise years ago that you had to cancel. Are you having issues? Use of the Advance CBSA Declaration feature of this app is entirely optional. However, I started tapping where I thought the "Accept" button might be and accidentially touch just below bottom border line (progress line) and the buttons appeared. If one boards a cruise in Canada that does not return, no submission is required. To travel by plane or rail within Canada, you need to be fully vaccinated, but no test is required. Your next entry into Canada will be upon disembarkation (I am making assumptions that you have a Vancouver return) so that will require another ArriveCAN QR code as you have already used . Book your flight & hope that all goes well, app does not crash, WiFi in airport is working, phone doesnt do something unexpected, no thanks! Did this several times & still not able to get in. I am not able to access as it states to check email address or password or check internet connection. And yes my email address is written correct. You need to complete ArriveCan within 72 hours before entering Canada by land or air. Hello broberts and Fouremco. Some are saying that its a requirement by Royal Caribbean based on this: . Says "Error 1: Please check the email address and password you entered were correct, and that your device is connected to the internet". Completed all the information requested in the app and it keeps sending a Code 5 - 503 error and cannot submit the information. No, you will not have to make a new submission on the cruise. I don't have a smart phone, so already at disadvantage. Please help out this old man! I was at the entry at Campobello. Remember, the identities of travellers included in ArriveCAN must match their passports. I keep getting a submission failed. The Conservatives have been using the app to needle the Liberals over travel issues in recent months. I wanted to check the app in advance of our trip to see if there would be any issues. Also, I had a bad experience with officers from BOTH sides. This ArriveCAN receipt is confirmation that you have successfully submitted your information in ArriveCAN. Again, got ArriveCAN "Mobile Data" "Allow Background Data Usage". Individuals who are not capable of accessing the ArriveCAN app are still subject to the requirements, and can access ArriveCAN through a toll-free number, 1-833-641-0343. A complicated app that requires to capture your passport, drivers license and COVID results but in reality you dont For me, the app was a complete non-starter. I live here and I want the stupid thing abolished. ArriveCan app doesn't recognize password. Trying to create an account for 2 days. 3. For more information, please see our I'm not clear on this itinerary. Not saying this will work for everyone, but for me, I rebooted, re-installed the app and then added myself as a traveller, instead of initiating a specific trip. No problems. Tried using the arrive can app 2x nowone trip back in December2021 and now another trip in feb 2022.same problem both timesthe app wont allow me to submit the informationkeep getting a PF- 400 issue saying to check my internet connectionUninstaller app and re installed several timeseven on different devices, Tried using with and without Wi-Fi, always the same resultsnothing wrong with my signal strengthor i internet connectionsame thing happenedon the last trip and now today and from what I understand alot of people have the same issue, Tried to set up an account keep getting message that the details submitted are incorrect and to check that I am connect to the internet. Date and time of submission (UTC): Sat Jul 02 01:09:36 UTC . That doesn't make sense to me at all. Alert! Merely entering the country with a passport provides the government with tracking data. Canadian travellers who have been told they must quarantine after a trip across the border say the app is unreliable and awkward to navigate. When travellers finished inputting their information, they wereemailedreceipts to show to Canadian border officers upon arrival. The internet connection is fine, and everything else is working well. How to use ArriveCAN ArriveCAN is available as a mobile app on the Apple App Store and Google Play Store. By the way both my husband and I are Canadian citizens. We need to do this soon to be able to board the cruise ship this Sunday. This is nothing more than an attempt to kill cruise traffic in Canada. I am having issues submitting my details via the Arrivecan app. Little did I know, I had all my information by hand and I was immediately refused by Canadian officers because I did not have proof that I needed a NEGATIVE PCR test. Using your Justuseapp card, signup for unlimited subscriptions and free trials without worry. I can clock on the dropdown calender, but it only gives me the next 5 days as an option to select. I suggest that you redo it. Let me do a trial on my ArriveCAN. I have tried connecting to several WiFi and also tried over cellular. Have tried to get a reference number from you so I can change my password. We have developed a system that will try to get in touch with a company once an issue is reported and with lots of issues reported, companies will definitely listen. Powered by Invision Community. Suggestions???? . I had to go in over and over again to be able to register. Hours later I'm still logged in and the screen is frozen. I am getting PF-400 error even thoug I have internet connection. I am the one with the account and added my husband as another traveler. You do not need a second submission. Travellerswho are staying within Canada throughout their entire journey orwho are leaving Canada and not returning dont have to complete ArriveCAN. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. How do I fix that so app works. Immigration legislation and practices continue to change frequently amidst the COVID-19 pandemic. Appleton said, adding that he'd rather use his Nexus pass. whether by land, air or sea. After downloading vaccine info..saves info to 80%, and then freezes.tried 3 times same result. Traveling on the 2nd August what can I do? Have been trying since yesterday. Prior to returning to Canada from a road trip, tried for four hours to get this useless, idiotic form to work. Prevent apps from taking your money without permission. "I'm sure the government would do everything it can to protect the data [the app collects]," he said. After Greenland, we re-entered Canada with a stop in St. John's, but we were not required to do ArriveCan a second time. When I click on Sign-In, I keep getting an error message to I froze at 80%. Forgot password, so prompted to change it. Well be doing those Saturday morning with telehealth monitoring. The only reason one might have to make a second ArriveCAN submission is because they are entering the country a second time. I have tried to complete the sign up. I am not receiving a verification code, to be able to enter a new password, as I have forgotten my original password. Calgary, Sign up to receive insights on the latest legal changes and developments. ArriveCAN Status Published by Canada Border Services Agency on 2023-01-31 Notice: Starting October 1, 2022, all COVID-19 border requirements, including vaccination, mandatory use of ArriveCAN, and any testing and quarantine/isolation requirements will end for all travellers entering Canada whether by land, air or sea. You will require one for the Seward to Vancouver trip. Please respond as I due to travel on Sunday, By Robert Arnold vansickle 8 months ago, I have the arrive canada apt on my I phone. This lists the port of entry into Canada for the cruise. No positive test. You sure? I am not a licensed or legal immigration professional in any way. What are my next steps. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Can I cross or get arrivecan a different way ? Not knowing better, used the address on my desk top to fill out the form but I will be using my cell phone when I am travelling, It is g-mail address. I have entered all the information required, but when I try to submit it I keep getting an error "Submission Failed - Code PF-400". A new version of ArriveCANlaunched in July 2021, when Canada began easing public health restrictions on people coming into Canada. LTE/3G/2G (auto connect). Just over $12 million of that amount was spent to develop the app, while a little under $5 million was spent to maintain and update it. So when it says 72 hours ahead of boarding plane or scheduled departure time you are really not saying 72 hours ahead. ArriveCAN still contains Advance CBSA Declaration, which allows you to answer customs and immigration questions up to 72 hours in advance of flying into Canada. Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos. What if we get to the airport without a successful submission ? Sylvia Rose Beauregard BTW we are all triple vaccinated and no symptoms. Submission failed. Have tried several times to do arrive Canada. If I can't access the ArriveCan app, no trip!! My details are on the account but I have no receipt. Travellers who are in transit and whose final destination is not Canada are not required to submit information via ArriveCAN; and. "The arrive app is a smooth procedureand really and truly, based on our experience, it should be used more because it was very efficient," he said. When submitting my completed form in Do i have to change it ? Robert. Have forgotten my password. I would really like to go and visit my brother in Vancouver Canada. I get 'Code PQ - 503' when submitting my form. I returned last week from an Alaska cruise. I have checked my internet connection & it is working ok. I really think no one out here in the non Canada world has a clue. Keep getting message Please check that the email address and password you entered are correct, and that your device is connected to the internet. I have tried numerous times to use the forgot password feature and gotten verification codes. Darren Major is a senior writer for CBC's Parliamentary Bureau. I have internet connection. Submission of ArriveCAN form has been at 0% for over an hour. this app no longer collects information on behalf of Public Health Agency of Canada. TY in advance, So frustrating leaving with my daughter back to Canary soon and the app is frozen blue circle at 80% How do you manage not to get asked the country of original departure question? I put in the wrong e-mail address and she can't receive the verification code on her iphone. Got to the submit stage. Open the app store on your device and check if an update is available. Forgot password & tried to reset on my iPhone. I have been following and trying to digest ArriveCan. It allowed my wife vaccination record to be scanned but locked up when we attemped to scanned my record. I am keep getting a porque 503 error, and internet work just fine. Im planning to cross the border by car at the International Falls crossing, tomorrow, June 17, 2022. Anybody had issues with ArriveCAN? Anyone having the same problem ??????? To create an account, visit the ArriveCAN website or download the ArriveCAN app. Once this is complete, you will receive a QR code in the app that can be used for boarding your Alaskan cruise. Just posted above. For general inquiries, basic troubleshooting and navigational support, travellers can call (from 7 a.m. to 8 p.m. Please advice me how to proceed. I could have sworn I read RCC. Canadian immigration update: New stand-alone Federal Pathway under Economic Mobility Pathways Pilot commencing in the summer, Canadian immigration update: Expansion of the ability of family to work in Canada, Dual tax residency in a post-pandemic world, online version of ArriveCAN available here. Only thing that worked was doing this on a different phone WITH A UK SIM, rather than a Canadian Sim, When asked to select time of arrival it would not let me do this and kept selecting a different time. The ArriveCan website wasnt as clear as you are and so Im happy to have it spelled out. As I age, things are not so clear, but do not want to break rules and be fined, and there is a lot of good advice given here. At the border, simply review and certify your declaration. I dont see any RCC cruises disembarking in Whittier; just Anchorage (Seward). Your Friday flight into Vancouver is your first entry into Canada, so that is your first ArriveCAN QR code. Please help me. I completed Arrive Can yesterday and was supposed to go home by 1:00 pm. Other than inconveniencing you, are there any other reasons a country shouldn't do what it deems necessary to keep its residents safe? WE HAVE COMPLETED ALL THE DETAILS BUT WHEN WE TRY TO SUBMIT IT, WE GET A FAILURE CODE OF PQ - 400. Mandatory random testing is part of the Government of Canada surveillance program to track the importation of COVID-19 virus into Canada, and identify new variants of concern. Thanks. Zero stress. Very frustrating as I have to keep uploading the documents. "Someone might not be comfortable with technology. whether by land, air or sea. You realize getting rid of ArriveCAN will just increase border wait times as people will have to present physical proof of vaccination, etc.? I completed our info today. #ircc #cbsa #canadaCanada Border Services Agency has launched the ArriveCAN mobile app to make it easier for travelers to provide their contact information upon entering the country. Completed the ArriveCAN but didn't know that the receipt was supposed to show an A, I, or V beside your name to confirm you as exempt from quarantine. As travel started to reach pre-pandemic levels this summer, the ArriveCANapp began to face someheavyscrutiny. How are you entering into Canada: Entry by marine. Asks for quarantine details and negative covid test even though Ive uploaded vaccine passport? from the app. I've seen others have the same problem when they've tried to use ArriveCAN - you get to the screen where you upload proof of vaccine and the status bar gets to about 12% and then you get an error that says submission failed. But it gets worse: at my second attempt BEFORE arrival, using the forget password option produces a popup that blocks the text field, so you are stuck. Make sense? Without responding to this question with a Canadian port I can't progress. So tired of this Arrivecan. Sorry, not working. Can't log in through the App or online. Dear, I've done this twice. I have a submission problem with Code PQ-503. So went to Lineage 18.1 OS which is based on Android 11. I have been trying to change my password. For some reason my iPad did not record my password the first time I set up the ArriveCan app. The next couple of times it gave an error that said code 3 - 510. The mobile app is complimentary and is available in English, French and Spanish (displayed in the language of your device). Any assistance would be appreciated. We have completed all the details but when i try to submit it, i get a failure of PF - 400 after 16%. Instead of extending this frustrating process, the Gov't. So many cruises cancelled. We make eduacted guesses on the direct pages on their website to visit to get help with issues/problems like using their site/app, billings, pricing, usage, integrations and other issues. All info with e mail Contact information such as name, date of birth, email address, phone number, and travel document details, Flight number, airport and airline (if entering by air), Quarantine plan (unless exempt under the Isolation Order), Address of the place you will be quarantining or isolating for 14 days, If there are vulnerable individuals at that address, If the address is a group living environment or houses multiple families, If you can have food, medication and other necessities delivered to you while in quarantine or isolation, Any COVID-19 symptoms you may be experiencing, Confirm that they have arrived at the address provided for their quarantine or isolation within 48 hours of entry into Canada; and. The only hitch for cruisers who first need to enter Canada before boarding, is that the pre embarkation travel plan can only be submitted AFTER entering Canada. You are able to fill out ArriveCan (Passport Information, etc) months in advance either by app or web. Can submit final form, Ned to change my password and have not received code after asking for resend at least dozen times. All went ok till the very end, it advised me that my application was refused, no explanation. Ex: near the end it mentioned having to do something in Canada in one area but wanted me to fill in the United States of America as my place of originating or citizenship although I did not understand what your application wanted. 2023 Gowling WLG International Limited. It tells me to connect to the internet, although I have perfect internet connection so that cant be the problem. And has ABSOLUTELY NOTHING to do with the duration of the cruise. I have been unable to submit as it fails Code 400. That was not my day. Silly. My biggest disappointment was when I finally had the Prinsendam booked and then they sold the ship! First time using the app, arriving tomorrow. We had to complete ArriveCan prior to arriving in Halifax. There is also an online version of ArriveCAN available here. ArriveCAN I get an error message PQ - 503 transmission failed not connected to internet. Maybe they should adopt the system that the Puerto Vallarta had for many years, push the big red button, red light comes on too bad you get the full inspection, green light, off you go have a nice vacation. Can you cancel the ARRIVECAN e-mail we put in? Scan this QR code to download the app now. Reading down further in the section of instructions you provided will reveal the following: Choose the scenario below that best fits your cruise plans: Starting an international cruise in Canada or arriving by cruise from another countryCruises that are staying in Canadian waters or not returning to Canada, All travellers are required to take apre-embarkation COVID-19 testbefore embarking on a cruise in Canada, even if the cruise ship is not leaving Canadian waters. If you are accepting of ArriveCAN to fly into Canada why do you consider it lunacy to use it on a cruise that enters Canada? Then it tls me to wait 12 seconds or 46 seconds & it times me out. My fault. If youre not joining the cruise immediately, enter the address of your hotel. To my way of thinking there is a 72 hour gap between today's data and that required for my flight.
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